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It is Kim’s Emerald Lawns’ goal to provide you with the most convenient, worry and hassle free service possible. For this reason, we require that your billing account is set up with a major credit card (Visa, Discover Card, MasterCard, or American Express). We will charge your credit card within one business day following a performed service.
If you need to change your service for any reason, please contact us by phone or email by 3pm the day before your service is scheduled. This will allow us to make the changes to the next day schedule. Any changes received after 3pm may not be implemented on the next day schedule.
In order to make your lawn look its best, we use string trimmers around your trees, fences, play sets and other obstacles. If you are worried about line trimming damage or basic wear and tear, please put protection around your trees and fences or contact us and we can work to find a solution for you.
We work to ensure that you are completely satisfied with the services we provide. If you are not happy with something, we will gladly send our crews back to correct any reasonable problems you may have with our work at no additional charge if you make us aware of the problem within 24 hours. If you contact us after 24 hours, we will be sure to correct the problem for the next service. We will do whatever it takes to make sure all issues are fixed.
Please let us know if you have any pets kept outside so that our crews can be aware of them. While our crews are very careful to keep gates closed, we cannot guarantee that a pet will not get out of the fenced area. Therefore, we recommend that you keep your pets indoors or in a pet crate on your scheduled mow day.
Keep your gate unlocked for us on your scheduled mowing day. We recommend combination locks so that we can get into your back yard at no inconvenience to you.
**Please be aware – we cannot send our crews back or issue a credit for not mowing inside a fenced area that is locked. Please take care of locked fences beforehand to avoid such problems.
We schedule work Monday through Friday and use Saturday to compensate for delays. If for whatever reason we can not provide service on your regularly scheduled day we will notify you by email and be out the following day.
It is not common for a property of any kind to be damaged. If this does occur please contact us immediately so we can make timely repairs. The most common damage to property is sprinkler heads because they are almost impossible to see in the grass. We will fix sprinkler heads if we break them. If they are continually being hit they are probably wearing out and sticking in the up position or they are sitting too close to the concrete. Properly placed sprinkler heads almost never get damaged.
*Please contact us immediately if you believe we are responsible for the damaged property. If you fix the property on your own without contacting us beforehand, we will not refund you any costs associated with repairs. If we cannot make the repair ourselves, we will hire someone who is qualified to do so.
We love having the opportunity to make your outdoor space more comfortable and beautiful.